Return and Refund Policy

Last updated: July 22, 2022

Thank you for your support and for shopping at The Audacity of Her.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Audacity of Her LLC, Atlanta, GA 30080.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to The Audacity of Her, accessible from https://theaudacityofher.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as Surecart, Paypal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during the process, unless you join a membership.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.theaudacityofher.com are non-refundable or exchangeable. Since the products made available here are tangible, there is a strict no refund policy.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, you can immediately contact us at hello@theaudacityofher.com with your transaction/payment details to ensure your product is delivered as soon as possible.

Your Order Returning Rights

You are entitled to returning Your Order within 7 days without giving any reason for doing so.

The deadline for returning an Order is 7 days  from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: hello@theaudacityofher.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • You have the original receipt

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • All digital Goods

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

4480H S Cobb Drive SE
Smyrna, GA 30080

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Events, Coaching, Private Groups, Subscriptions & Memberships

Event tickets

You, the buyer, may get a full refund of a purchased ticket, without penalty or obligation, at least 48 hours before the actual event start date. Event tickets are non-refundable after the event, except in the instance of event cancellation.

NOTE: Some event tickets are non-refundable and the event description will denote such policies. Some Event tickets are non-transferable and the event description will denote such policies. 

Coaching & Private Groups

Coaching and Private group(s) purchases are refundable. You are entitled to request a full refund within 5 business days without giving any reason for doing so.

The deadline for requesting a full refund is 5 business days  from the date on which You signed up.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: hello@theaudacityofher.com

We will reimburse You no later than 14 days from the day on which We receive the refund request. We will use the same means of payment (service charges, transaction fee incurred by us are not included in the total refunded) as You used for the Order/purchase and You will not incur any fees for such reimbursement..

Subscriptions & Memberships

Subscription purchases are nonrefundable, and there are no refunds or credits for partially used periods. To cancel a subscription, go to https://theaudacityofher.com/dashboard, log in,  click on the subscription you have active, then click “cancel subscription” button. If you are having any trouble please contact us at least 48 hours prior to your next  renewal charge and we can cancel it for you (email: hello@theaudacityofher.com). 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@theaudacityofher.com

We’d love to stay connected

Be the first to know...